Appointment Policy

No-Shows

Unfortunately, the number of employees/dependents who fail to show up for appointments without canceling remains significantly higher than other districts offering this same benefit. The demand on the available appointment slots has been overwhelming and “no shows” greatly diminish the capacity for others to secure an available time slot.

If you are unable to keep your appointment, please provide at least 24 hours notice by logging onto www.myhealthonsite.com or calling 1-888-644-1448 to cancel your appointment. Employees/dependents who continue to “no show” for scheduled appointments will be subject to monetary fines and/or restrictions on usage of the Health and Wellness Centers. (cancelling through the healow® app is not available at this time)

Remember to provide at least 24 hours notice if you are unable to keep your appointment.

Cancellation of Appointments
If the need arises for a last-minute appointment cancellation, please cancel with enough time to allow another Pasco County Schools employee to utilize the newly available appointment slot. For your convenience, please log onto your Patient Portal at www.my-patientportal.com or call the toll-free 24-hour Call Center at 1-888-644-1448 to reach an operator to cancel or reschedule your appointment.  (cancelling through the healow® app is not available at this time)

Late for Appointments
If you arrive at the My Health Onsite Employee Health and Wellness Center 10 minutes or later for your scheduled appointment time, you will be considered a no-show.

Acute Medical Problems
For those eligible to use the health and wellness center that have an acute medical problem that needs attention, we will make every effort to see those patients as quickly as possible. Please contact the My Health Onsite Call Center at 1-888-644-1448 to reach an operator and asked to be transferred through to the center.

West Pasco

Gulf HWC

Medical Services
Monday 8a-12p; 1-5p
Tuesday 7a-12p; 1p-4p
Wednesday 10a-2p; 3p-7p
Thursday 8a-12p; 1p-5p
Friday 8a-12p; 1p-5p
2nd & 4th Saturday 8a-1p

Central Pasco County

Longleaf HWC

Medical Services
Monday 7a-12p; 1p-6p
Tuesday 7a-12p; 1p-7p
Wednesday 7a-2p; 3p-7p
Thursday 7a-12p; 1p-5p
Friday 6a-12p; 1p-5p

East Pasco County

Wesley Chapel HWC

Medical Services
Monday 6a-12p; 1p-5p
Tuesday 7a-12p; 1p-4p
Wednesday 6a-2p; 3p-7p
Thursday 6a-12p; 1p-5p
Friday 6a-12p; 1p-5p
2nd & 4th Saturday 8a-1p

Lab Services Only
Wesley Chapel
(VHP, blood draws, etc.)

Monday: 6a- 9:40a
Tuesday: 7a- 8:40a
Wednesday: (Lab closed)
Thursday: 6a- 9:40a
Friday: 6a- 9:40a
Saturday: (Lab closed)