{"id":9358,"date":"2022-02-09T21:12:42","date_gmt":"2022-02-09T21:12:42","guid":{"rendered":"http:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/?page_id=9358"},"modified":"2024-07-02T18:56:24","modified_gmt":"2024-07-02T18:56:24","slug":"how-to-schedule-appointments","status":"publish","type":"page","link":"https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/how-to-schedule-appointments\/","title":{"rendered":"How to Schedule Appointments"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_header title=&#8221;Appointment Guide&#8221; subhead=&#8221;Services available for employees, retirees, spouses &#038; dependents covered under the district&#8217;s Florida Blue medical plan.&#8221; subhead_font_color=&#8221;#e55400&#8243; _builder_version=&#8221;4.16&#8243; subhead_text_color=&#8221;#e55400&#8243; background_color=&#8221;rgba(255, 255, 255, 0)&#8221; background_layout=&#8221;light&#8221; custom_padding=&#8221;||6px|||&#8221; button_one_letter_spacing_hover=&#8221;0&#8243; button_two_letter_spacing_hover=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover=&#8221;null&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover=&#8221;null&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover=&#8221;null&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover=&#8221;null&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover=&#8221;null&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover=&#8221;null&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover=&#8221;null&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover=&#8221;null&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover=&#8221;null&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover=&#8221;null&#8221; button_one_letter_spacing__hover_enabled=&#8221;on&#8221; button_one_letter_spacing__hover=&#8221;0&#8243; button_two_letter_spacing__hover_enabled=&#8221;on&#8221; button_two_letter_spacing__hover=&#8221;0&#8243; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover=&#8221;null&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover=&#8221;null&#8221;][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;0px|0px|54px|0|false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_4,1_4,1_4,1_4&#8243; _builder_version=&#8221;4.16&#8243; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_button button_url=&#8221;https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/?page_id=9358\/#supportteam&#8221; button_text=&#8221;Call Center Support Team&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_button button_url=&#8221;https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/?page_id=9358\/#patientportal&#8221; button_text=&#8221;Patient Portal Appointments&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_button button_url=&#8221;https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/?page_id=9358\/#healow&#8221; button_text=&#8221;Healow\u00ae App&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_button button_url=&#8221;https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/?page_id=9358\/#policy&#8221; button_text=&#8221;Appointment Policy&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;||-41px|||&#8221; global_colors_info=&#8221;{}&#8221;]<a id=\"supportteam\"><\/a> <a aid=\"#supportteam\"><\/a>[\/et_pb_text][et_pb_divider _builder_version=&#8221;4.16&#8243; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><a id=\"patientportal\"><\/a><a aid=\"#patientportal\"><\/a><\/p>\n<h1 style=\"text-align: center;\"><span style=\"color: #000080;\"><strong>Need to schedule an appointment?<\/strong><br \/> <\/span><br \/> Call our Call Center Support Team at<br \/><strong>727-353-3000<\/strong><\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_divider _builder_version=&#8221;4.16&#8243; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.16&#8243; text_orientation=&#8221;center&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1 style=\"text-align: center;\"><span style=\"color: #000080;\"><strong>How to Schedule Patient Portal Appointments<\/strong><\/span><\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;2_5,3_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4><strong><span style=\"color: #ff0000;\">STEP 1<\/span><\/strong> Go to:<span style=\"color: #0000ff;\"> <a href=\"http:\/\/www.my-patientportal.com\" style=\"color: #0000ff;\">www.my-patientportal.com<\/a><\/span><\/h4>\n<ul>\n<li>\n<h4>Click on<span>\u00a0<\/span><span style=\"color: #000000;\"><strong>View Your Health Record<\/strong><\/span><\/h4>\n<\/li>\n<li>\n<h4><span style=\"color: #000000;\"><strong>Enter User Name and Password<\/strong><\/span><span>\u00a0<\/span>to log in to book, cancel or reschedule your appointment<\/h4>\n<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"1015\" height=\"354\" src=\"https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/wp-content\/uploads\/2022\/02\/mho-pp.jpg\" alt=\"\" class=\"size-medium alignnone\" style=\"display: block; margin-left: auto; margin-right: auto;\" \/><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;2_5,3_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4><span style=\"color: #ff0000;\"><strong>STEP 2<\/strong><\/span>\u00a0Select the Appointments Tab at left and select\u00a0<strong><span style=\"color: #000000;\">\u201cNew Appointment\u201d<\/span><\/strong> at drop-down menu or hit the <strong><span style=\"color: #000000;\">\u201cSearch for Appointment\u201d<\/span><\/strong> tab at top right.<\/h4>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"389\" src=\"https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/wp-content\/uploads\/2022\/02\/mho-newapp.jpg\" alt=\"\" class=\"size-medium alignnone\" style=\"display: block; margin-left: auto; margin-right: auto;\" \/><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;2_5,3_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4><strong><span style=\"color: #ff0000;\">STEP 3<\/span><\/strong> Choose a <span style=\"color: #000000;\"><strong>\u201cReason for Visit\u201d<\/strong><\/span> and then <strong><span style=\"color: #000000;\">\u201cAll Available Locations\u201d\u00a0<\/span><\/strong>or search by a specific location.<\/h4>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"1130\" height=\"391\" src=\"https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/wp-content\/uploads\/2022\/02\/mho-reason-visit.jpg\" alt=\"\" class=\"size-medium alignnone\" style=\"display: block; margin-left: auto; margin-right: auto;\" \/><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;2_5,3_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4><span style=\"color: #ff0000;\"><strong>STEP 4\u00a0<\/strong><\/span>Select the Provider you would like to see and then select <span style=\"color: #000000;\"><strong>\u201cShow Availabilities\u201d<\/strong><\/span>.<\/h4>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" width=\"1508\" height=\"554\" src=\"https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/wp-content\/uploads\/2022\/02\/mho-step-4.jpg\" alt=\"\" class=\"size-medium alignnone\" \/><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;2_5,3_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4><span style=\"color: #ff0000;\"><strong>STEP 5<\/strong><\/span>\u00a0Select the desired date you wish<br \/> to book. Next, under the date,\u00a0<span style=\"color: #000000;\"><strong>\u201cSelect the Appointment Time\u201d\u00a0<\/strong><\/span>you would like and then it will prompt you to the Patient Details Page of the Appointment.<\/h4>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"1582\" height=\"601\" src=\"https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/wp-content\/uploads\/2022\/02\/mho-step-5.jpg\" alt=\"\" class=\"size-medium alignnone\" \/><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;2_5,3_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4><span style=\"color: #ff0000;\"><strong>STEP 6<\/strong><\/span>\u00a0On the Patient Details page, it is important to confirm your information and appointment details are correct. Click <strong><span style=\"color: #000000;\">\u201cNext\u201d<\/span><\/strong> to go to the <span style=\"color: #000000;\"><strong>\u201cVisit Details\u201d<\/strong><\/span> page. (It\u2019s important to use a Cell Phone number as your contact phone as you will receive verification of Appointment via text message.)<\/h4>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" width=\"854\" height=\"376\" src=\"https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/wp-content\/uploads\/2022\/02\/mho-step-6.jpg\" alt=\"\" class=\"size-medium alignnone\" style=\"float: right;\" \/><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;2_5,3_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4><span style=\"color: #ff0000;\"><strong>STEP 7\u00a0<\/strong><\/span>Select <span style=\"color: #000000;\"><strong>\u201cYes or No\u201d<\/strong><\/span>, enter any information you would like the Provider to know about the visit, and then select the <span style=\"color: #000000;\"><strong>\u201cPay by Cash\/Not Applicable\u201d<\/strong><\/span> button. Select the <strong><span style=\"color: #000000;\">\u201cNext\u201d<\/span><\/strong> button for Phone Verification of Appointment.<\/h4>\n<h4><span style=\"color: #000000;\"><strong><\/strong><\/span><\/h4>\n<h4><span style=\"color: #000000;\"><strong><\/strong><\/span><\/h4>\n<h4 style=\"text-align: center;\"><span style=\"color: #000000;\"><strong>(Please note: No cash or monies will be collected or exchanged.)<\/strong><\/span><\/h4>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||0px||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" width=\"969\" height=\"400\" src=\"https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/wp-content\/uploads\/2022\/02\/mho-step-7.jpg\" alt=\"\" class=\"size-medium alignnone\" \/><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;2_5,3_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4><span style=\"color: #ff0000;\"><strong>STEP 8<\/strong><\/span>\u00a0To verify by phone call or text message, click the <span style=\"color: #000000;\"><strong>\u201cVoice\u201d<\/strong><\/span> icon for voice call or <strong><span style=\"color: #000000;\">\u201cText\u201d<\/span><\/strong> icon for security code. Enter security code to confirm appointment &amp; click <span style=\"color: #000000;\"><strong>\u201cBook Now\u201d<\/strong><\/span><\/h4>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" width=\"1274\" height=\"529\" src=\"https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/wp-content\/uploads\/2022\/02\/mho-step-8.jpg\" alt=\"\" class=\"size-medium alignnone\" \/><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<a id=\"healow\"><\/a> <strong><a href=\"https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/wp-content\/uploads\/2020\/12\/Welcome-Packet-how-to-shcedule-an-appt..pdf\">Click here<span>\u00a0<\/span><\/a>to view a printable version of the instructions<\/strong><a aid=\"#healow\"><\/a>[\/et_pb_text][et_pb_divider _builder_version=&#8221;4.16&#8243; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1 style=\"text-align: center;\"><span style=\"color: #000080;\"><strong>How to Schedule an Appointment in the\u00a0Healow\u00ae\u00a0App<\/strong><\/span><\/h1>\n<p style=\"text-align: center;\"><span style=\"color: #000000;\"><strong>Practice code:\u00a0DAAEBD<\/strong><\/span><\/p>\n<p><span style=\"color: #000080;\"><strong><\/strong><\/span>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/www.youtube.com\/watch?v=kEPzPA5pSEc&#8221; button_text=&#8221;Click Here to Watch a Step-by-Step Video&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,1_4,1_2&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4><strong><span style=\"color: #ff0000;\">Step 1<\/span><\/strong> Open the healow app and enter your PIN to login.<\/h4>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"280\" height=\"511\" src=\"https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/wp-content\/uploads\/2022\/02\/healow-step-1.jpg\" alt=\"\" class=\"size-medium alignnone\" style=\"display: block; margin-left: auto; margin-right: auto;\" \/><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4><span style=\"color: #ff0000;\"><strong>Step 2<\/strong><\/span> Click <strong>&#8220;Find Appointment&#8221;<\/strong>.<\/h4>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; min_height=&#8221;438px&#8221; custom_margin=&#8221;53px|||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" width=\"286\" height=\"543\" src=\"https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/wp-content\/uploads\/2022\/02\/healow-step-2.jpg\" alt=\"\" class=\"size-medium alignnone\" \/><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4><span style=\"color: #ff0000;\">Step 3<\/span> Choose a <strong>&#8220;Visit Reason&#8221;<\/strong> and then <strong>&#8220;All Available Locations&#8221;<\/strong> or search by a specific location. Then click <strong>&#8220;Find&#8221;<\/strong>.<\/h4>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" width=\"608\" height=\"547\" src=\"https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/wp-content\/uploads\/2022\/02\/healow-step-3.jpg\" alt=\"\" class=\"size-medium alignnone\" \/><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,1_4,1_2&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4><span style=\"color: #ff0000;\"><strong>Step 4<\/strong><\/span> Select the Provider\/Option you need and select <strong>&#8220;Book Appointment&#8221;<\/strong>.<\/h4>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"292\" height=\"548\" src=\"https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/wp-content\/uploads\/2022\/02\/healow-step-4.jpg\" alt=\"\" class=\"size-medium alignnone\" style=\"display: block; margin-left: auto; margin-right: auto;\" \/><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;||58px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4><span style=\"color: #ff0000;\"><strong>Step 5<\/strong><\/span> Select your desired date and time.<\/h4>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"283\" height=\"540\" src=\"https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/wp-content\/uploads\/2022\/02\/healow-step-5.jpg\" alt=\"\" class=\"size-medium alignnone\" style=\"display: block; margin-left: auto; margin-right: auto;\" \/><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4><strong><span style=\"color: #ff0000;\">Step 6<\/span><\/strong> On the <strong>My Info<\/strong> page, confirm your information and appointment details are correct. Enter any information you would like the Provider to know about the visit. Select the <strong>&#8220;Verify&#8221;<\/strong> button for verification of appointment.<\/h4>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" width=\"607\" height=\"547\" src=\"https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/wp-content\/uploads\/2022\/02\/Healow-step-6.jpg\" alt=\"\" class=\"size-medium alignnone\" \/><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4><span style=\"color: #ff0000;\"><strong>Step 7<\/strong><\/span> A validation code will be set to your phone. Enter the code and click <strong>&#8220;Validate&#8221;<\/strong>.<\/h4>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" width=\"279\" height=\"538\" src=\"https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/wp-content\/uploads\/2022\/02\/Healow-step-7.jpg\" alt=\"\" class=\"size-medium alignnone\" \/><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4><span style=\"color: #ff0000;\"><strong>Step 8<\/strong><\/span> Once your number has been verified, click <strong>&#8220;Book Now&#8221;<\/strong>.<\/h4>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" width=\"278\" height=\"540\" src=\"https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/wp-content\/uploads\/2022\/02\/Healow-step-8.jpg\" alt=\"\" class=\"size-medium alignnone\" \/><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4><span style=\"color: #ff0000;\"><strong>Step 9<\/strong><\/span> You will receive an email confirmation of appointment to your regustered email account.<\/h4>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" width=\"281\" height=\"541\" src=\"https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/wp-content\/uploads\/2022\/02\/healow-step-9.jpg\" alt=\"\" class=\"size-medium alignnone\" \/><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong><a href=\"https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/wp-content\/uploads\/2022\/02\/Healow-App-101.pdf\">Click here<span>\u00a0<\/span><\/a>to view a printable version of the instructions<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><a id=\"policy\"><\/a><\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #808080;\"><strong>Note:<\/strong> to cancel or reschedule your appointment please log into your Patient Portal at <span style=\"color: #0000ff;\"><a href=\"http:\/\/www.my-patientportal.com\" style=\"color: #0000ff;\">www.my-patientportal.com<\/a><\/span>\u00a0or call the 24-hr Call Center Support Team at 727.353.3000 to reach an operator<\/span><br \/> <span style=\"color: #808080;\"> <strong>(cancelling through the healow<\/strong>\u00ae\u00a0<strong>app is not available at this time)<\/strong>.<\/span><\/h3>\n<p><a aid=\"#policy\"><\/a><\/p>\n<p>[\/et_pb_text][et_pb_divider _builder_version=&#8221;4.16&#8243; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1 style=\"text-align: center;\"><strong><span style=\"color: #000080;\">Appointment Policy<\/span><\/strong><\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3><span style=\"color: #000080;\"><strong>No-Shows<\/strong><\/span><\/h3>\n<h3>Unfortunately, the number of employees\/dependents who fail to show up for appointments without canceling remains significantly higher than other districts offering this same benefit. The demand on the available appointment slots has been overwhelming and \u201cno shows\u201d greatly diminish the capacity for others to secure an available time slot.<\/h3>\n<h3>If you are unable to keep your appointment, please provide at least 24 hours notice by logging onto <span style=\"color: #0000ff;\"><a href=\"http:\/\/www.myhealthonsite.com\" style=\"color: #0000ff;\">www.myhealthonsite.com<\/a><\/span> or calling <span style=\"color: #0000ff;\">727-353-3000<\/span> to cancel your appointment. Employees\/dependents who continue to \u201cno show\u201d for scheduled appointments will be subject to monetary fines and\/or restrictions on usage of the Health and Wellness Centers.\u00a0<span><strong>(cancelling through the healow<\/strong>\u00ae\u00a0<strong>app is not available at this time)<\/strong><\/span><\/h3>\n<h3><span style=\"color: #000000;\"><strong>Remember to provide at least 24 hours notice if you are unable to keep your appointment.<\/strong><\/span><\/h3>\n<h3><span style=\"color: #000080;\"><strong>Cancellation of Appointments<\/strong><\/span><br \/> If the need arises for a last-minute appointment cancellation, please cancel with enough time to allow another Pasco County Schools employee to utilize the newly available appointment slot. For your convenience, please log onto your Patient Portal at<span style=\"color: #0000ff;\"> <a href=\"http:\/\/www.my-patientportal.com\" style=\"color: #0000ff;\">www.my-patientportal.com<\/a> <\/span>or call the toll-free 24-hour Call Center at\u00a0<span style=\"color: #0000ff;\">727-353-3000<\/span>\u00a0to reach an operator to cancel or reschedule your appointment.\u00a0<span><strong>(cancelling through the healow<\/strong>\u00ae\u00a0<strong>app is not available at this time)<\/strong><\/span><\/h3>\n<h3><span style=\"color: #000080;\"><strong>Late for Appointments<\/strong><\/span><br \/> If you arrive at the My Health Onsite Employee Health and Wellness Center <span style=\"color: #000000;\"><strong>10 minutes or later<\/strong><\/span> for your scheduled appointment time, you will be considered a no-show.<\/h3>\n<h3><span style=\"color: #000080;\"><strong>Acute Medical Problems<\/strong><\/span><br \/> For those eligible to use the health and wellness center that have an acute medical problem that needs attention, we will make every effort to see those patients as quickly as possible. Please contact the My Health Onsite Call Center at 7<span style=\"color: #0000ff;\">27-353-3000<\/span> to reach an operator and asked to be transferred through to the center.<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h5 style=\"text-align: center;\">Healow<span>\u00ae<\/span> is a regestired trademark of eClinicalWorks, LLC, App Store<span>\u00ae<\/span> is a registered trademark of Apple Inc., Android<span>&#x2122;<\/span> &amp; Google Play Store<span>&#x2122;<\/span> are registered trademark of Google LLC.<\/h5>\n<h5 style=\"text-align: center;\"><\/h5>\n<h5 style=\"text-align: center;\"><span><strong>My Health Onsite abides by all federal HIPAA and confidentiality regulations.<\/strong><\/span><\/h5>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;3_4,1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;1px|auto||auto||&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"1845\" height=\"109\" src=\"https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/wp-content\/uploads\/2022\/02\/mho-pep.jpg\" alt=\"\" class=\"size-medium alignnone\" \/><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_blurb use_icon=&#8221;on&#8221; font_icon=&#8221;&#x6f;||divi||400&#8243; icon_color=&#8221;#ae1925&#8243; _builder_version=&#8221;4.23&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; max_width_tablet=&#8221;50px&#8221; min_height=&#8221;135px&#8221; custom_margin=&#8221;-6px|||||&#8221; animation=&#8221;off&#8221; hover_enabled=&#8221;0&#8243; z_index_tablet=&#8221;500&#8243; use_border_color=&#8221;off&#8221; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><a href=\"https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/wp-content\/uploads\/2020\/12\/Welcome-Packet-PEP.pdf\">Proactive. Engaged. Personalized.\u00a0<\/a><br \/><a href=\"https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/index.php\/mho-health-wellness-centers\/\"><span>Get to Know Our Services<\/span><\/a><br \/><a href=\"https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/index.php\/hwc-hours-of-operation\/\">Our Locations &amp; Hours<\/a><br \/><a href=\"https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/wp-content\/uploads\/2020\/12\/Welcome-Packet-Tele-Appt..pdf\">Sick Visits<\/a><br \/><a href=\"https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/index.php\/project\/elect-rx-formulary\/\">Formulary<\/a><br \/><a href=\"https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/wp-content\/uploads\/2024\/07\/outside-lab-orders.pdf\">Outside Labs<\/a><br \/><a href=\"https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/wp-content\/uploads\/2020\/12\/Welcome-Packet-FAQ.pdf\">FAQs<\/a><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Need to schedule an appointment? Call our Call Center Support Team at727-353-3000How to Schedule Patient Portal AppointmentsSTEP 1 Go to: www.my-patientportal.com Click on\u00a0View Your Health Record Enter User Name and Password\u00a0to log in to book, cancel or reschedule your appointment STEP 2\u00a0Select the Appointments Tab at left and select\u00a0\u201cNew Appointment\u201d at drop-down menu or hit [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-9358","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/wp-json\/wp\/v2\/pages\/9358","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/wp-json\/wp\/v2\/comments?post=9358"}],"version-history":[{"count":55,"href":"https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/wp-json\/wp\/v2\/pages\/9358\/revisions"}],"predecessor-version":[{"id":12028,"href":"https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/wp-json\/wp\/v2\/pages\/9358\/revisions\/12028"}],"wp:attachment":[{"href":"https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/wp-json\/wp\/v2\/media?parent=9358"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}