{"id":3630,"date":"2019-02-08T17:17:25","date_gmt":"2019-02-08T17:17:25","guid":{"rendered":"http:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/?page_id=3630"},"modified":"2025-08-08T16:02:48","modified_gmt":"2025-08-08T16:02:48","slug":"mho-first-time-user-information","status":"publish","type":"page","link":"https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/mho-first-time-user-information\/","title":{"rendered":"First Time User Information"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.23&#8243; custom_padding=&#8221;||-100px|&#8221; custom_padding_tablet=&#8221;50px|0|50px|0&#8243; custom_padding_phone=&#8221;&#8221; hover_enabled=&#8221;0&#8243; transparent_background=&#8221;off&#8221; padding_mobile=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; background_color=&#8221;#FFFFFF&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_fullwidth_header title=&#8221;First-time User Information&#8221; subhead=&#8221;Services available for employees, retirees, spouses &#038; dependents covered under the district&#8217;s Florida Blue medical plan.&#8221; subhead_font_color=&#8221;#e55400&#8243; _builder_version=&#8221;4.23&#8243; subhead_text_color=&#8221;#E02B20&#8243; background_color=&#8221;rgba(255, 255, 255, 0)&#8221; background_layout=&#8221;light&#8221; hover_enabled=&#8221;0&#8243; button_one_letter_spacing_hover=&#8221;0&#8243; button_two_letter_spacing_hover=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover=&#8221;null&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover=&#8221;null&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover=&#8221;null&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover=&#8221;null&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover=&#8221;null&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover=&#8221;null&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover=&#8221;null&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover=&#8221;null&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover=&#8221;null&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover=&#8221;null&#8221; button_one_letter_spacing__hover_enabled=&#8221;on&#8221; button_one_letter_spacing__hover=&#8221;0&#8243; button_two_letter_spacing__hover_enabled=&#8221;on&#8221; button_two_letter_spacing__hover=&#8221;0&#8243; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover=&#8221;null&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover=&#8221;null&#8221; content_text_color=&#8221;#000000&#8243; subhead_font_size=&#8221;20px&#8221; subhead_font=&#8221;||on||||||&#8221; sticky_enabled=&#8221;0&#8243;][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.23&#8243; text_font_size=&#8221;17px&#8221; custom_margin=&#8221;-100px||58px|||&#8221; custom_padding=&#8221;-100px||0px|||&#8221; hover_enabled=&#8221;0&#8243; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221; text_text_color=&#8221;#E01F45&#8243; text_line_height=&#8221;1.2em&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h4>As a participant of the Pasco County Schools&#8217; group health plan, you have access to free medical care, generic prescriptions and wellness incentives through the onsite Health &amp; Wellness Centers operated by My Health Onsite.<\/h4>\n<p><strong>As an added safety measure for our staff and dependents, identification will be required upon entry to all My Health Onsite Wellness Centers. Any children under the age of 18 must be accompanied by a parent.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/wp-content\/uploads\/2019\/02\/How-to-Access-Portal.png&#8221; url=&#8221;http:\/\/www.myhealthonsite.com\/patient-access&#8221; url_new_window=&#8221;on&#8221; align=&#8221;center&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;-30px|||&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; animation=&#8221;off&#8221; sticky=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.16&#8243; text_font_size=&#8221;20&#8243; background_color=&#8221;#ae1925&#8243; background_layout=&#8221;dark&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>\n<em><strong>HOW TO REGISTER<\/strong><\/em><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; text_font_size=&#8221;16&#8243; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>All patients with a unique valid email address should receive an email invitation from <strong><span style=\"color: #ae1925;\">&#8220;no-reply@eclinicalmail.com&#8221; with the subject line: Patient Portal Access Information from My Health Onsite (MHO).<\/span> <\/strong>(Please check spam\/junk folders)<\/p>\n<p><strong>To access your New Patient Portal<\/strong>, simply follow the instructions in the email sent which includes <strong>your User Name and Temporary Password.\u00a0<\/strong>Validate access by using your &#8220;<strong>Date of Birth.<\/strong>&#8220;<\/p>\n<p>If you have\u00a0<span style=\"text-decoration: underline;\">not<\/span> received the email invitation, please call\u00a0<strong>727-353-3000<\/strong>\u00a0to update your email address.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/wp-content\/uploads\/2019\/02\/test-mail-new-2.png&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.16&#8243; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; animation=&#8221;off&#8221; sticky=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_cta button_url=&#8221;http:\/\/www.myhealthonsite.com\/patient-access&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;Click here to access the Patient Portal Proxy Authorization Form&#8221; _builder_version=&#8221;4.16&#8243; body_font_size=&#8221;16&#8243; background_color=&#8221;#b3b5b8&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; button_letter_spacing_hover=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; button_text_size__hover_enabled=&#8221;off&#8221; button_text_size__hover=&#8221;null&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover=&#8221;null&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover=&#8221;null&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_text_color__hover=&#8221;null&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover=&#8221;null&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover=&#8221;null&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_border_width__hover=&#8221;null&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover=&#8221;null&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover=&#8221;null&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_border_color__hover=&#8221;null&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover=&#8221;null&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover=&#8221;null&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_border_radius__hover=&#8221;null&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover=&#8221;null&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover=&#8221;null&#8221; button_letter_spacing__hover_enabled=&#8221;on&#8221; button_letter_spacing__hover=&#8221;0&#8243; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover=&#8221;null&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover=&#8221;null&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_bg_color__hover=&#8221;null&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover=&#8221;null&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover=&#8221;null&#8221;]<\/p>\n<p>\n<span style=\"color: #ae1925;\"><strong>For patients younger than 18 or adults wishing to provide web portal access to another person, a Patient Portal Proxy Authorization Form<\/strong><\/span> <strong><span style=\"color: #ae1925;\">must be completed to comply with regulatory requirements.<\/span><\/strong><\/p>\n<p>The proxy form can be obtained at the onsite Health and Wellness Centers, Employee Benefits HREQ or downloaded from MHO&#8217;s website using the button below.\u00a0The forms must be completed and turned into the onsite Health and Wellness Center staff to establish web portal access for proxy accounts.<\/p>\n<p>[\/et_pb_cta][et_pb_text _builder_version=&#8221;4.16&#8243; text_font_size=&#8221;20&#8243; background_color=&#8221;#ae1925&#8243; background_layout=&#8221;dark&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>\n<em><strong>HOW TO LOGIN\u00a0<\/strong><\/em>(Once Registered)<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; text_font_size=&#8221;16&#8243; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"color: #ae1925;\"><strong>Step 1:<\/strong><\/span><\/p>\n<ul>\n<li>Go to <a href=\"http:\/\/www.my-patientportal.com\">www.my-patientportal.com<\/a> to take you to the<strong> Patient Portal Login<\/strong> page<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; text_font_size=&#8221;16&#8243; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"color: #ae1925;\"><strong>Step 2:<\/strong><\/span><\/p>\n<ul>\n<li>Click on <strong>View Your Health Record<\/strong><\/li>\n<li><strong>Enter User Name and Password<\/strong> to log in to book, cancel or reschedule your appointment<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" width=\"1362\" height=\"653\" src=\"https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/wp-content\/uploads\/2022\/01\/mho1.jpg\" alt=\"\" class=\"size-medium alignnone\" \/><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; text_font_size=&#8221;16&#8243; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\">For assistance, please call the\u00a0<strong>Call Center at 727-353-3000<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.23&#8243; text_font_size=&#8221;16&#8243; hover_enabled=&#8221;0&#8243; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; text_line_height=&#8221;2.7em&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong><a href=\"https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/wp-content\/uploads\/2020\/12\/Welcome-Packet-How-to-register.pdf\">Click here<\/a> to view a printable version of the instructions<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1 style=\"text-align: center;\"><strong><span>Appointment Policy<\/span><\/strong><\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3><span style=\"color: #000080;\"><strong>No-Shows<\/strong><\/span><\/h3>\n<h3>Unfortunately, the number of employees\/dependents who fail to show up for appointments without canceling remains significantly higher than other districts offering this same benefit. The demand on the available appointment slots has been overwhelming and \u201cno shows\u201d greatly diminish the capacity for others to secure an available time slot.<\/h3>\n<h3>If you are unable to keep your appointment, please provide at least<strong> 24 hours<\/strong> notice by logging onto <span style=\"color: #0000ff;\"><a href=\"http:\/\/www.myhealthonsite.com\" style=\"color: #0000ff;\">www.myhealthonsite.com<\/a> <\/span>or calling <span style=\"color: #0000ff;\">727-353-3000<\/span>\u00a0to cancel your appointment. Employees\/dependents who continue to \u201cno show\u201d for scheduled appointments will be subject to monetary fines and\/or restrictions on usage of the Health and Wellness Centers.<\/h3>\n<h3><span><strong>Remember to provide at least 24 hours notice if you are unable to keep your appointment.<\/strong><\/span><\/h3>\n<h3><span style=\"color: #000080;\"><strong>Cancellation of Appointments<\/strong><\/span><br \/> If the need arises for a last-minute appointment cancellation, please cancel with enough time to allow another Pasco County Schools employee to utilize the newly available appointment slot. For your convenience, please log onto your Patient Portal at<span> <a href=\"http:\/\/www.my-patientportal.com\">www.my-patientportal.com<\/a> <\/span>or call the toll-free 24-hour Call Center at\u00a0<span style=\"color: #0000ff;\">727-353-3000<\/span>\u00a0to reach an operator to cancel or reschedule your appointment.<\/h3>\n<h3><span style=\"color: #000080;\"><strong>Late for Appointments<\/strong><\/span><br \/> If you arrive at the My Health Onsite Employee Health and Wellness Center <span><strong>10 minutes or later<\/strong><\/span> for your scheduled appointment time, you will be considered a no-show.<\/h3>\n<h3><span style=\"color: #000080;\"><strong>Acute Medical Problems<\/strong><\/span><br \/> For those eligible to use the health and wellness center that have an acute medical problem that needs attention, we will make every effort to see those patients as quickly as possible. Please contact the My Health Onsite Call Center at\u00a0<span style=\"color: #0000ff;\">727-353-3000<\/span>\u00a0to reach an operator and asked to be transferred through to the center.<\/h3>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; theme_builder_area=&#8221;post_content&#8221; _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221;][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>As a participant of the Pasco County Schools&#8217; group health plan, you have access to free medical care, generic prescriptions and wellness incentives through the onsite Health &amp; Wellness Centers operated by My Health Onsite. As an added safety measure for our staff and dependents, identification will be required upon entry to all My Health [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-3630","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/wp-json\/wp\/v2\/pages\/3630","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/wp-json\/wp\/v2\/comments?post=3630"}],"version-history":[{"count":43,"href":"https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/wp-json\/wp\/v2\/pages\/3630\/revisions"}],"predecessor-version":[{"id":12796,"href":"https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/wp-json\/wp\/v2\/pages\/3630\/revisions\/12796"}],"wp:attachment":[{"href":"https:\/\/connectplus.pasco.k12.fl.us\/do\/gohealthy\/wp-json\/wp\/v2\/media?parent=3630"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}